Three autonomous AI agents that reason, hand off, and learn. Powered by Google ADK with OpenRouter LLM routing (Claude, Gemini, GPT).
Handles initial customer conversations. Greets, understands intent, qualifies leads with BANT methodology, and routes to the right specialist.
Takes over when buying intent is detected. Handles objections, shares pricing, books appointments, and drives toward conversion.
Monitors conversation quality, detects frustrated customers, triggers escalation to human agents, and generates quality reports.
Greeter detects buying intent → transfers to Closer mid-conversation. Context preserved via shared session state.
Not rule-based. Agents use Claude/Gemini/GPT via OpenRouter for actual reasoning about customer needs.
Firestore-backed sessions. Conversations survive restarts. Customer can come back days later — agent remembers.
Lead capture, FAQ response, appointment booking, payment collection, complaint handling, and 19 more — plug and play.
When a human replies, AI auto-mutes. When human stops, AI auto-resumes after configurable timeout. No conflicts.
Each business configures their own agents — personality, language, skills, confidence threshold, escalation rules.