Reservation management, concierge AI, checkout surveys — via WhatsApp.
Guests arrive in waves. Lines form. The phone keeps ringing. Staff can't handle walk-ins, calls, and check-ins simultaneously.
Guests call the front desk for everything — extra towels, restaurant recommendations, spa bookings. Staff is stretched thin.
70% of bookings come through Booking.com and MakeMyTrip. You pay 15-25% commission on every room night.
Guests check out and vanish. You learn about problems through a 2-star TripAdvisor review a week later.
End-to-end automation — from first message to follow-up.
Guest enquires about room availability
AI shows room types, rates, amenities, and photos with direct booking link
Booking confirmation sent
Detailed confirmation with check-in time, directions, parking info, and ID requirements
Pre-arrival message
Day before: 'Your room is ready! Early check-in available. Need airport pickup?'
Guest asks for restaurant recommendation
AI suggests nearby restaurants, books spa slots, orders room service
Checkout reminder and folio
Morning of checkout: bill summary, express checkout option, and feedback link
Post-stay review and return offer
Day after checkout: review request + 15% discount for direct rebooking
Booking & Availability
Guest Services
Feedback & Loyalty
Connect PMS system for room inventory sync
Connect WhatsApp Business number
Configure room types, rates, and policies
Set up concierge service catalog
Go live — guests interact via WhatsApp
Start with the Hotels & Resorts template. Go live in under 30 minutes.